GDPR Compliance

Our Commitment to Data Protection

umber-thicket is committed to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we protect your personal data and your rights as a data subject.

Data Controller

umber-thicket acts as the data controller for personal data collected through this website and our services. We determine the purposes and means of processing personal data in accordance with applicable data protection laws.

Contact details:
Email: [email protected]
Address: 47 Crescent Lane, London, EC2A 4JP, United Kingdom

Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

• Contract: Processing is necessary for the performance of a contract with you (e.g., providing tour services you have booked).
• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights.
• Legal Obligation: Processing is necessary for us to comply with the law.

Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the "right to be forgotten".

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions, particularly where we are relying on legitimate interests.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Exercising Your Rights

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt. If your request is complex or if you have made multiple requests, we may extend this period by a further two months where necessary.

We will not charge a fee to exercise your rights unless your request is clearly unfounded, repetitive, or excessive. In such cases, we may charge a reasonable fee or refuse to comply with your request.

Data Transfers

We ensure that any transfer of personal data outside the UK or European Economic Area is conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay.

Supervisory Authority

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

ICO website: www.ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.